Scenario 1: You are in your office, preparing to grade final papers. Students were required to submit them through the campus learning management system (LMS). Upon review of LMS activity, you find that several students failed to submit their papers by the due date. You email those students to request paper submissions. A student responds to your email, stating that she attempted to submit her paper but could not and now cannot access the LMS. Another student claims he did not know an assignment was due, and yet another says she could not locate the assignment information.