In the fall of 2016, we embarked on a journey to integrate high-touch processes into our online introductory courses in psychology and business administration. Examples of our processes include such well-known technology best practices as instructor personalized videos (including weekly course communication), synchronous events (including a welcome orientation for students), text messaging, virtual office-hour sessions for students, contacting at-risk students during the first week of class, issuing reminders of upcoming due dates, and following any missed assignments with a personalized message.
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