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What Do Students Really Want from Online Instructors?

Over the past nine years, I’ve had the pleasure of seeing approximately 200 instructors at my institution develop and teach their first online course. I’ve witnessed instructors excited by the opportunity, but I’ve also observed many who were hesitant or even fearful of teaching online. The instructors who were hesitant or fearful often would ask: “So, what’s the secret to being a great online instructor?” I had the sense they were expecting an extensive or complex answer. Many times they were surprised by my response. Much has been written about student satisfaction in online courses, and there certainly are a number of factors that can influence a student’s experience as an online learner—institution, discipline, level of course, peers, home life, instructor, and so on. The ideas in this article have come from three sources: my 11 years of online teaching experience, hundreds of discussions with instructors about what has and hasn’t worked in their online courses, and the research literature.

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