When Sheri Litt became dean of arts and sciences at Florida State College's Open Campus, one of her priorities was to address the issue of online learner satisfaction and success. “We started looking at the data,” Litt says. “We looked at students' comments on surveys to find out what they were disappointed with in their online courses. And a lot of comments [said, in essence,] ‘I felt my instructor didn't care' or ‘I felt my instructor would just log in once every six weeks' or ‘It would take an entire semester for the instructor to grade an assignment, and [he or she] didn't really give me any feedback so I could develop my skills.'” Based on this qualitative approach, Litt and her colleagues developed a set of best practices that have improved student motivation, satisfaction, and success.